How can we help?
Most things can be sorted instantly by logging in to your online portal — no need to wait for a reply.
Make changes
Switch instrument, manage or cancel your subscription, or accept a reserved place from the waiting list.
Parent Login Request a new passwordEnrol your child
Enrolment only takes a few minutes — you'll see lesson times and cost as you sign up.
Sign UpSpeak to our team
The portal is the fastest way to manage your child's lessons — but if you'd rather speak to us directly, we're here.
Email: [email protected]
Call: +44 330 174 2655
Speak to our dedicated schools team
New or existing school — our schools team would love to hear from you.
Email: [email protected]
Call: +44 330 174 2655
Frequently asked questions
The majority of lessons take place during the school day. You can see the exact time when going through the enrolment process. Click here to enrol now!
Already with us? Login to your online portal to see your child's lesson schedule.
You can request a change of instrument for your child, via your online account:
- Go to Students, and select your child's name
- On their profile, click Switch Instrument to request the change
- As soon as a space on their new chosen instrument opens up in a band at their school, they will be automatically allocated to their new instrument (please note, this may be in a different band to the one they're currently in)
The best way to discuss your child's instrument preferences and their opportunity to switch instruments in the future is to speak with our team, who will be happy to take the time to explain the various options available.
The easiest way to cancel your iRock subscription is by logging in to your account:
- Go to 'My Profile'
- Select 'Cancel Subscription' for the relevant child (it really helps us improve our service if you can let us know why you're leaving iRock)
Please note:
- Cancellations made by the 20th will take effect the same month, so your child's lessons will finish at the end of that month and no further payment will be taken.
- Cancellations made after the 20th will be processed the next month, so your child can continue to attend lessons until the end of the following month. We will collect the final Direct Debit on the 1st of the following month.